Returns & Exchanges

At Moon Nude, we want you to feel confident in your silhouette, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Please ensure that all intimate apparel is tried on over your own undergarments to maintain hygiene standards and eligibility.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Place the items in their original packaging, ensuring all tags are intact and the garment is in its original, unworn condition.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.